Secure Shopping
Your payment is processed securely by
PayPal.
Whenever you add an item to your Shopping Cart, it is processed securely by PayPal in a separate window. The payment information you submit is also securely processed by PayPal, and your financial information is not shared with us — we simply receive your order, and ship it to you.
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Accepted Credit Cards
We accept Visa, MasterCard, American Express, Discover, and any other credit card supported by our PayPal Shopping Cart.
Currency
All prices are in Canadian dollars.
Shipping Methods
Within Canada: Canada Post Expedited service.
To the USA: USPS Airmail or Expedited service.
Outside North America: air mail.
For shipments outside Canada, the buyer is responsible for all customs duties, taxes and related charges (if applicable).
Timing
All of our items are made especially for your order, so please allow sufficient time for production and delivery.
Shipping times vary depending upon where your order is being delivered.
If your order is being sent:
• within Canada, it will arrive within 10 days of us receiving your payment.*
• to the USA, it will arrive within 14 days of us receiving your payment.*
• outside North America, it will arrive within 21 days of us receiving your payment.*
*Between December 5–24, delivery may take slightly longer than expected, due to peak online shopping volume and longer postal transit times.
If you have any questions regarding delivery times, please send us an e-mail.
Email communications
By purchasing items from our website, you agree to receive emails from us regarding the status of your order, in addition to receiving occasional emails about Olena Zylak special offers and news. You may opt-out of receiving such emails at any time, but please note that we often provide exclusive offers to members of our mailing list, and we wouldn't want you to miss out. Please also note that we will never sell, rent or share your contact information with any outside parties.
Returns
Unworn merchandise may be retuned within 30 days for exchange or credit. All original tags must still be attached and the original packing slip must accompany the item. Credit will be given by same method as payment.
If merchandise is returned in poor or worn condition, exchange or credit will not be granted.
If an item is exchanged, shipping will be charged for the newly selected item.
Cost of return shipping is the responsibility of the sender. For U.S. customers: returns will only be accepted if sent by USPS. UPS and FEDEX will not be accepted due to fees charged at point of receipt.
Olena Zylak is not responsible for returns that are not received.
